1. Introduction
Lift Family Care ("we," "our," or "us") is committed to protecting the privacy of our employees, caregivers, and the individuals and families we serve. This Privacy Policy explains how we collect, use, disclose, and safeguard information through our Lift Care App ("App"), which is used to manage non-medical home health care services for individuals with disabilities. The App collects and processes Health Data, as described in detail in this policy, to facilitate care coordination and service delivery.
2. Information We Collect
2.1 Account & Employment Information
- Account information (name, email address, phone number, authentication credentials)
- Employment information (role, certifications, work schedule, pay rates)
- Communication records within the App (messages, incident reports)
2.2 Health and Care Data
Because our App is used to coordinate non-medical home health care services for individuals with disabilities, we collect and process the following health-related data:
- Care recipient demographics: name, date of birth, gender, physical descriptors, emergency contacts, and legal guardian/authorized representative information
- Care plans and goals: individualized care plans, therapeutic goals and objectives, protocols, and progress tracking
- Medication support records: medication names, purposes, dosage information, administration routes, adverse effect indicators, choking/swallowing risk assessments, PRN (as-needed) medication details, and medication support event logs (reminders, observations, refusals, barriers encountered)
- Shift and care documentation: caregiver shift notes describing care activities, goal/objective progress assessments with performance scores, support levels provided (independent, verbal prompts, physical assistance), and outcomes
- Incident and safety reports: documentation of incidents including falls, injuries, behavioral events, near misses, and environmental hazards, with severity ratings and follow-up notes
- Delegation of care tasks: records of clinical tasks delegated to caregivers, including delegating clinician identity and authorization periods
- Health-related documents: uploaded care plans, health assessments, and other documents relevant to the individual's care
2.3 Location Data
- GPS coordinates when a caregiver clocks in, clocks out, switches service, or returns from a break (to verify the visit for electronic visit verification)
- One location reading when the App clocks a caregiver out automatically at a care limit set by their agency (see Section 8)
- Service delivery location coordinates (for electronic visit verification compliance)
- Mileage trip data including origin and destination addresses and coordinates (for transportation reimbursement)
2.4 Information Collected Automatically
- Device information (device type, operating system, app version)
- Usage data (features accessed, time spent in app)
- Log and diagnostic data (errors, performance metrics, crash reports)
- Website analytics from third-party providers, including aggregate traffic measurement and product-analytics tools that record on-page interactions such as pages viewed, clicks, and scrolling in order to help us improve the site. Information you type into our interest form is submitted through a separate secure embedded form and is not captured by these analytics tools.
3. How We Use Your Information
We use the information we collect to:
- Provide and maintain the App and our care management services
- Coordinate care services for individuals with disabilities and their families
- Track and verify caregiver shifts and services provided
- Process payroll and manage employment records
- Communicate with you about schedules, assignments, and important updates
- Ensure compliance with applicable regulations and policies
- Improve our services and App functionality
- Protect the safety and wellbeing of care recipients
3.1 How We Use Health and Care Data
Health and care data described in Section 2.2 is used specifically to:
- Coordinate and deliver individualized care services according to each person's care plan
- Enable caregivers to document medication support, track care goals, and record shift activities
- Facilitate communication among care teams, families, and guardians about a person's care
- Document and respond to incidents to protect the safety and wellbeing of care recipients
- Comply with state electronic visit verification (EVV) requirements and other regulatory obligations for home health care services
- Generate claims and billing records for services rendered to applicable payers
- Maintain audit trails of access to health data for compliance and security purposes
We do not use health and care data for advertising, marketing, or any purpose unrelated to the delivery and coordination of care services.
4. Information Sharing
We may share your information with:
- Care Teams: Other authorized caregivers and coordinators involved in care delivery
- Families and Guardians: Information relevant to the care of their family member, as appropriate
- Service Providers: Third-party vendors who assist with App operations (hosting, analytics) under confidentiality agreements
- Regulatory Bodies: Government agencies as required for program compliance and reporting
- State EVV Systems: For visits that require electronic visit verification, the visit's times and clock-in and clock-out locations are sent to the state's EVV system (in Pennsylvania, Sandata), as federal and state law require
- Legal Requirements: When required by law, court order, or to protect rights and safety
We do not sell your personal information to third parties.
5. Data Security
We implement appropriate technical and organizational measures to protect your information, including:
- Encryption of data in transit and at rest
- Secure authentication and access controls
- Regular security assessments and monitoring
- Employee training on data protection practices
6. Data Retention
We retain your information for as long as necessary to provide our services, comply with legal obligations, and fulfill the purposes described in this policy. Employment and care records may be retained as required by applicable laws and regulations governing home health care services.
7. Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- Access to your personal information
- Correction of inaccurate information
- Deletion of your information (subject to legal requirements)
- Restriction or objection to certain processing
- Data portability
To exercise these rights, please contact us using the information below.
8. Location Services
The App uses your device's location for electronic visit verification (EVV), for automatic clock-out at a care limit, and, where your agency uses it, for mileage reimbursement.
Clock-in and clock-out. When a caregiver clocks in, clocks out, switches service, or returns from a break, the App takes one location reading while the App is open.
Automatic clock-out. On visits that require EVV, the App asks for permission to use location in the background ("Always" on iPhone, "Allow all the time" on Android). It uses this for one purpose. When your agency has set a limit on a visit, such as a client's authorized hours, a daily limit, or overtime, the App keeps running in the background so it can clock you out at that limit, and it takes one location reading at that moment. On iPhone, the App receives low-accuracy location updates in the background so it can keep running. These are not saved or sent to us. Apart from these readings, and trip locations you choose to enter for mileage, the App does not record your location during a visit.
Who can see it. Your agency can see these readings. The client and their family can see where a visit started and ended. On EVV visits, the readings are sent to the state's EVV system, as described in Section 4. We do not sell location data or use it for advertising.
You can change location permissions in your device settings at any time. Without location, a visit that requires EVV cannot be verified automatically, and your agency may need to approve it by hand.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes through the App or other appropriate means. Your continued use of the App after changes become effective constitutes acceptance of the updated policy.
10. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Lift Family Care
Email: [email protected]
Text Us